Artificial Intelligence (AI) isn’t a technology of the future; it’s here today. Workplaces have been adding solutions that contain AI functions, changing how many manage their work on a daily basis. But many of the fears about AI replacing human workers across the board are currently unfounded, especially in highly skilled positions. Instead, these technologies provide support to their human counterparts, allowing them to work smarter and focus on duties that actually require their input.
One of the biggest impacts AI has in the workplace is the ability to automate processes that were previously seen as tedious and time-consuming by the employees tasked with the duties. Daily processing can be managed through the AI solution allowing tech pros to focus on more complex tasks that actually require their intervention.
Similar to process automation, AI allows businesses to participate in more advanced analytics, managing unwieldy datasets that reside on multiple systems and exist in a range of formats. The solution can review the data to find meaning, relaying discoveries to employees who can examine the information further and apply it to business goals.
Again, this allows mundane tasks to be removed from the hands of workers, giving them more time to concentrate on duties that provide value.
The ability to create an AI assistant to provide support has increased significantly. Advanced algorithms can simulate human conversations with predefined parameters. This allows chatbots and other technologies to manage support duties that fall into standard conversations. Customer service can be adjusted to provide a conversational-style experience without having to interact with a person from the beginning. Even certain HR functions are being augmented by the technology, assisting in tasks like operations, recruiting, and training.
In 2016, an estimated $2 billion in online sales were completed directly through mobile digital assistants. And the rate of their involvement in 2017 is likely to outperform that metric significantly.
An Augmentation, Not a Replacement
AI is proving itself to be an augmentation and not a replacement for employees in the workplace today. This means companies can better use their employees as a resource, allowing for additional development and innovation. This has the ability to improve productivity and may even raise employee job satisfaction as less time is required to manage tasks that were less interesting.
However, it is important to recognize that AI is still a developing technology. Advances in the area could create new disruptive technologies that can impact the workplace in countless ways. As more time and attention is paid to the creation of these solutions, the possibilities are too vast to describe. Invest in AI is continuing to grow, so new developments could enter the workplace at almost any time.
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